Any change in the identity of the carrier, flight timings, and/or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions. In the event of any flight delay or cancellation at your UK or overseas point of departure, the airline is responsible for providing such assistance as is legally required by the Denied Boarding Regulations (see below). The luggage allowance on intercontinental services varies from airline to airline and cabin class with regards to weight and size. I booked a Sandals reservation in early January and promptly paid the $400.00 deposit. Both found the booking in question. The cancellation charges outlined above are liquidated damages and not a penalty. To access the United States privacy policy please visithttps://www.sandals.com/privacy-policy/or to access the Canadian privacy policy please visithttps://www.sandals.com/canada-privacy-policy/. Certain extras, such as transfers, excursions, and airport extras may be non-refundable. This guidance is useful to customers who are concerned about travelling to the destination in question. As the lead booking name you should check the booking confirmation carefully as soon as it is received and contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete, as it may not be possible to make changes later. The ESTA can be applied for online at https://esta.cbp.dhs.gov, fees apply. Bookings are 100% non-refundable after the full payment due date as follows:bo, full payment is due, and non-refundable, by, 18th February 2023 and 24th February 2023, 18th November 2023 and 24th November 2023, 21st December 2023 and 31st December 2023, 700 (800) non-refundable as of 1st May 2023, 17th February 2024 and 23th February 2024, 23rd November 2024 and 29th November 2024, 21st December 2024 and 31st December 2024, 700 (800) non-refundable as of 1st May 2024, 15th February 2025 and 21st February 2025, 22nd November 2025 and 28th November 2025, 21st December 2025 and 31st December 2025, 700 (800) non-refundable as of 1st May 2025. Earn Exclusive Member Recognition Gifts when attending our Guest Appreciation Events. Once confirmed, the booking deposit, airfare, additional charges paid, and insurance premiums will not be refunded except in the circumstances specified in Sections 6, 7, 8 or 9 of these terms and conditions or as otherwise required by law. You and the other person accept that you will both be liable, jointly and individually, for full payment of any balance due to be paid and any fees, charges or other costs arising from the transfer. You're going to need a paper trail of correspondence between you and the company if you want to cancel your Sandals trip and assign the credit to family members to use. The customer service phone number for Sandals Resorts is 1-888-726-3257. Reservations made at the Loyalty & Travel desk for travel which includes the following dates require a $300 NON-REFUNDABLE deposit per room: All bookings at Beaches Turks & Caicos in a Key West Three-Bedroom and/or Four-Bedroom Villa (3KB, 3VO,4VB, 4VO & 4VP) will require a $1,000 NON-REFUNDABLE DEPOSIT and is non-transferable to a lower category room. We/airlines reserve the right to substitute alternative aircraft and/or airlines at any time. ACCORDINGLY, ADVANCE NOTIFICATION OF THIS REQUIREMENT IS HEREBY PROVIDED. Although we make reasonable efforts to update this information, we make no representations, warranties or guarantees, whether express or implied, that this information (and the wider content on our site) is accurate, complete or up to date. Was there a communication problem between Schroeder and Unique Travel Corp., the company representing Sandals? Step 1: Cancel the reservation. Please confirm receipt of this notice of cancellation and let me know when I might expect a refund. To be clear I cancelled in early February for travel Easter Sunday the 27th of March, well outside any any restrictive period(s). We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate, or a suitable alternative. When you become a member of the Sandals Select Rewards program, you join an exclusive group of guests that call our resorts their Home Away From Home. If you have a complaint about your arrangements whilst away, you must immediately notify the supplier of the service in question locally. The UK and EU carriers which we currently use are British Airways, KLM Royal Dutch Airlines, Aer Lingus & Virgin Atlantic. After becoming a member of Sandals Select Rewards and moving into the Select level, you will be awarded 5,000 point bonus PLUS earn points from your vacations. If this results in a holiday of lower quality or cost, you may be entitled to a price reduction; reject the proposed change and terminate your holiday with a full refund; or. If you suffer injury, illness or death on your holiday you agree to assist us with our investigations in the following ways: Regardless to the foregoing, any payments we make may be limited in accordance with English Law and international conventions. The flight timings shown in our brochure, on our website and/or detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. We are not responsible for the provision of Extras or for anything that happens when Extras are being provided to you by the operator and/or supplier as the case may be. The Guest will be required to SIGN AND ASSENT to the above waiver provision AT HOTEL CHECK-IN by electronic means (e.g., iPad) and Signature, and the Guest is hereby on notice of the same for acknowledgement and agreement. What is the cancellation policy for sandals Montego Bay? When submitting your complaint is important to follow the following guidelines to ensure a prompt and effective response from us: Please note that a failure to advise of problems whilst on holiday, as described above, deprives both us and the suppliers of the opportunity to investigate and rectify your complaint whilst in resort and this may affect your rights under this contract including reducing any compensation due, potentially to zero. Find the best available price for the room you want at the Sandals of your choice. It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs. groups direct line 1-800-327-1991 (EXT 6172). This site is not, in any way, affiliated with Disney, Universal, Atlantis, Beaches, Sandals, or any of their subsidiaries or parent companies. We will normally verify prices at the time of booking. Special facilities can be requested but may not be guaranteed. Therefore, the Terms form part of our agreement with you and cannot be separated. However, once you reach this step, proceed with caution. We require full payment for the holiday 100 days prior to travel for guests travelling with British Airways during peak travel periods (Christmas, Easter and Summer). Many airlines offer online check-in via their website. UNDERSIGNED GUEST(S) ACKNOWLEDGES AND AGREESTO FOLLOW ALL POSTED SAFETY PRECAUTIONS RELATED TO THE BALCONY INFINITY POOL INCLUDING, BUT NOT LIMITED TO, THESTRICT PROHIBITION AGAINSTENTERING THE INFINITY POOL'S OVERFLOW CHANNEL,RESTING, SITTING OR CLIMBINGON THE WALL(S) AND/OR EDGE(S) OF THE BALCONY INFINITY POOL, AND EVEN SO UNDERSIGNED GUEST(S) ACKNOWLEDGES HE OR SHE IS HEREBY ON NOTICE OF THE SAME AND AGREES TO ASSUME ANY ASSOCIATED RISKS. All bookings at Beaches Negril in Three-Bedroom and/or Four-Bedroom Firesky Reserve Villas and Eventide Penthouse(s) (4VP, 4BW, 4BB, 4RT, 3BW, 3BB, 3RT) will require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. Are Adventures by Disney Escapes Worth It? Sandals Resorts: All bookings for the Over the Water Villas or Over the Water Bungalows will require a 770 (875) NON-REFUNDABLE DEPOSIT AT THE TIME OF BOOKING AND IS NON-TRANSFERABLE TO A LOWER CATEGORY ROOM. Prices shown are per person and show the cheapest available price based on 2 persons sharing a room for your selected duration. If we do not hear from you within this timeframe, we shall send a reminder to you, following which we shall be entitled to terminate the holiday and provide you with a refund. Will my money be refunded if I get travel insc. Limited-Time Online Offer: 30,000 Bonus Points. Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. In addition, they are quick to resolve any issues that may arise. One of our representatives will be glad to assist you. While Sandals Resort Cancellationpolicy allows you to cancel any time and for any reason, the refund process is fraught with multiple conditions. The knife and fork symbol on the airline documents is purely an indication that food will be available, it does not signify that a complimentary meal service will be offered. All prices listed in this site are in U.S. Customer service representatives are available from 7 AM to 11 PM EST, seven days a week. To receive offer, purchase a vacation package. (c) Over-the-Water Suites/Villas & Over-the-Water Bungalows require a $1,000 NON-REFUNDABLE deposit per room and is non-transferable to a lower category room. Please notify us as soon as possible in writing and by phone if there is something that you need to correct or if you dont receive a booking confirmation within 24 hours of making your booking. Sit back and relax while we do the work. Dollars, unless otherwise specified. And finally, they can offer insider tips on how to save money. IN DOING SO, UNDERSIGNED GUEST(S)HEREBY WAIVES, DISCHARGES AND HOLDS HARMLESS UNIQUE TRAVEL, ANY HOTEL OR HOTEL MANAGEMENT COMPANY, Sandals Resorts International Limited, and their parent corporation, affiliates, subsidiaries, insurers, directors, officers, employees, successors, assigns, agents or representatives (TOGETHER, THE "RELEASEES") FROM ALL LIABILITIES, CLAIMS, ACTIONS, DAMAGES, COSTS AND/OR EXPENSES WHICH MAY ARISE OUT OF OR IN ANY WAY CONCERN THE UNDERSIGNED GUEST'S (OR GUESTS') USE OF THE BALCONY INFINITY POOL. Our liability to you will also be limited in accordance with the contractual terms of the suppliers which provide the transportation element of your holiday and in an identical manner as if such limitations applied directly to us. There are two ways to contact Sandals customer service via email. When you buy a holiday not including a flight, all monies you pay to the travel agent are held by him on our behalf at all times. 7.5 Certain airfares may be nonrefundable regardless of time of cancellation. How Much Does an Uber Cost from Orlando Airport to Disney World? Our contact details are available in section 2 of this policy. groups direct line 1-800-327-1991 (EXT 6172). Customer service representatives are available from 7 AM to 11 PM EST, seven days a week. It is important to note that FCDO guidance against all but essential travel to a destination, whether due to COVID-19 of other matters, will not automatically trigger a right to cancel and receive a full refund. Unique Travel may cancel any booking and release any Hotel or air reservation for which payment has not been received at least 90 days prior to arrival. Unfortunately, you can't cancel your Sandals reservation online. Click Cancel. 4.1 The Guest's Tour Operator and/or Travel Agent is required to provide a copy of the Notice (in paragraphs 27, 31, 32, 33, and 36) to the Guest. In order to receive a refund, if applicable, Guest must request and receive a cancellation confirmation number. Get an answer from Sandals Montego Bay staff and past guests. The ESTA is not a visa and only pre-screens the traveller and allows him or her to travel to the United States and apply for admission. 9.2 Beaches Loyalty & Travel Reservations with the following travel dates will incur a $200 per person revision fee for any TRAVEL DATE CHANGES made within 120-46 days prior to original arrival date: 9.3 Reservations with the following travel dates will incur a $200 per person revision fee for any TRAVEL DATE CHANGES made within 90-46 days prior to original arrival date. These same limitations will apply to us and in an identical manner as if such limitations applied directly to us. We will let you know about any important changes to holidays shown on our Website when you book. All flights are non-smoking. However, if you are a resident of Northern Ireland you may also bring proceedings in the courts of Northern Ireland (and we may only bring proceedings against you in the courts of Northern Ireland), and if you are a resident of Scotland you may also bring proceedings in the courts of Scotland (and we may only bring proceedings against you in the courts of Scotland). Payment and cancellation policy may vary during certain travel periods (refer to "Clause 8 - Loyalty & Travel - Special Deposit and Payment Terms"). Many cities and hotels change and develop constantly. If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative through an alternative ATOL holder or otherwise) for reasons of insolvency, the trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. (b) A minimum non-refundable deposit of $350 is required for Beaches Turks & Caicos reservations (excluding three-bedroom Key West Villas & four-bedroom Key West Villas). KARL LOGO PUNTO LEGGINGS . For Reservation Changes If you would like to make a change to an existing reservation, please call 1-888-SANDALS or 1 (305) 284-1300 This includes any disappointment, distress, inconvenience or effect on any other arrangements. Recommended check-in time for domestic and regional flights is 2 hours before the scheduled departure times. Sandals will have no further responsibility or liability to you. The live chat feature is usually even quicker, with representatives typically available to chat almost immediately. While some double rooms in the hotels have two double beds, this is not always the case and, depending on the size of the hotel rooms, some may only have one double bed or two single beds. Galactic Starcruiser: Disneys Star Wars Hotel, Where To Get Beer and Alcohol at Magic Kingdom. To pay for a vacation, please select the item you would like to pay for by choosing one of the following options. Select the VM product that you want to purchase and type a quantity. How to Cancel a Sandals Resort Reservation? Find countless items you can mix and match to create your very own vision. subtracting number of nights, subtracting rooms): Received between 30 and 15 days prior to travel; a revision fee of $200 per person would apply. From determining whether Sandals Royal Caribbean is worth it to finding the most luxurious to the cheapest Sandals resorts, The Vacationeer can assist you at every stage. Enter the name of the company you need to cancel your order/payment with. A. 209 Benjamin Street. Mailing Address: P.O. Since I know Sandals website pretty well I found it: Cancellation charges depend on when Unique Travel receives notice of the cancellation. Please select one of the options below based on your reservation type. Prices, special offers and the hotel and general information are accurate at that time however they may have changed since the date of publication. Contact The Vacationeer to learn more about their free Sandals planning services. Secure Flight is intended to address the security and efficiency of airline watch list checking. 12 TRAVEL DOCUMENTS: Confirmation Invoice and Travel Documents will be sent electronically using the email address supplied at the time of booking. To speak to the weddings department, press 5. It is important to let your travel agent or Sandals reservations agent know what your specific mobility issue is and the special services that may be needed. We will not be liable for any refund, or compensation or any costs or expenses you incur. Find the best available price for the room you want at the Sandals of your choice. For more information about financial protection and the ATOL Certificate, go to: www.atol.org.uk/ATOLCertificate. As long as you're 45 days in advance of the trip, you shouldn't have any problem getting the $400 back. the transaction has an elevated risk of fraud measured by examining a range of pre-set data and based on our extensive knowledge and experience of fraud attempts; or, the cardholder did not authorise the payment and claims that the holiday booking is fraudulent; or. We hope that we will not have to make any change to your holiday but, because your holidays are planned many months in advance, we sometimes do need to make changes. You can reach the Sandals customer service team by calling 1-888-SANDALS. 65% off offer and $1,000 instant credit is valid at Sandals Royal Barbados, Sandals Grenada, Sandals Emerald Bay Exuma, and Sandals Royal Bahamian. If it is not possible to make the refund in this way, we shall contact you for confirmation as to how to make your refund payment. 3 WEBSITE/BROCHURE ACCURACY & SPECIAL OFFERS: We publish the information in our brochures and on our website in advance. ACCORDINGLY, ADVANCE NOTIFICATION OF THIS REQUIREMENT IS HEREBY PROVIDED. Click the Sandals & Beaches Resorts (subscription) you want to review. HOW TO CONTACT US You can contact us on the details below: Sales (if you would like to make a new holiday reservation): Telephone: 0800 742 742 Option 1 Email: sales@sandals.co.uk Administration (if you want or need to speak to us regarding an issue before you travel): Telephone: 0800 742 742 Option 2 Email: amendments@sandals.co.uk DoNotPay can help you sue Sandals Resort over a refund dispute in the small claims court. Unique is not an insurer and does not have any liability for any coverage amounts. You should be aware that these costs could increase the closer to the departure date that changes are made, and so you should contact us as soon as possible. If you use a travel agent to plan your trip, you might have them handle the cancellation on your behalf. It is essential that at the time of booking passengers names are an exact match with names as they appear in passports. We are reliant upon information received from the hotels and the details provided by them. We will make any non-refundable bookings clear when you book those arrangements. We may change the price of your holiday after we have issued our booking confirmation in order to pass on to you changes in: (i) the price of the carriage of passengers resulting from the cost of fuel or other power sources; (ii) the level of taxes or fees on the travel services included in your booking imposed by third parties other than the suppliers, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or (iii) the exchange rates relevant to the holiday. Charges will be added to the new booking confirmation. Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, hotel manager, or other person of authority, your behaviour is causing danger, damage to property or affecting the enjoyment of others, we reserve the right to terminate your holiday. 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