StubHub made a mistake and I pay for it!. Privacy Policy. Cancelling a sale is a Very Expensive proposition. DoNotPay doesnt care about that. US and Canada 1.866.788.2482 Toll free. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? 24/7 customer support: International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. No. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. That was the end of the conversation. Do NOT use stubhub. Wuld be 24 hours before I hear anything back. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. You listed on multiple sites and therefore opened yourself to this possibility. Cookie Notice When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. How do I know I can trust these reviews about StubHub? Click here for details See all additional. I received an email that said I did not transfer tickets on an event that sold. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. You state every phone call is recorded for quality. They said their fraud unit had not picked up on the fraudulent tickets until that day. Check your recording. Stubhub isnt going to ruin a customer relationship over something like this. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. 0 Likes . Check the emails. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Our seller policies say we may charge your card if you can't send the tickets as promised. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. Cookie Notice StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. No. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. No. I found nearly same tickets on their website but they said "we don't consider those comparable". The company does have something they term FanProtect Guarantee in its User Agreement. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. The tickets were exactly what I advertised them as. Ask the Community Contact Support By clicking 'Buy now,' you complete the order. Should i cancel my card? That was my first and last sale. StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. You will get scammed. The fault lies with you alone. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) StubHub: $128 - $155. Pretty frustrating. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. Get buying tips about Ticket Websites delivered to your inbox. The money has already been paid to Stubhub but i have no tickets. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. All Rights Reserved. The clause is designed to protect both buyers and sellers. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. Another way you might reach the company is by sending them an email. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. Thank you, you have successfully subscribed to our newsletter! Check out the table below to see the best alternatives to StubHub. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. Yes No Still Need Help? The tickets were never delivered by the seller via email nor phone. Incurring a charge. Will it go to collections? Do I have any reasonable like to stand on? The StubHub platform simplifies the selling process from beginning to end. After StubHub fees, my deposit was supposed to be $495. Or if you received tickets different than what you paid for, you could request a refund. I should have read the reviews before I did business with them. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. Simple and easy: Buy and sell tickets in only a few taps 2. Help us improve this article with your feedback. I reset the email to be use. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. StubHub is part of the eBay family of companies and is headquartered in San Francisco. see the email we sent you for moredetails. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. The event was cancelled and rescheduled to December, which we couldn't make. So my tickets were listed for $275 a piece, and there were two of them. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. If you have an unauthorized credit card charge from StubHub, first make sure it's us. StubHub ticket sellers are charged a 15% fee. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. Lindsay is the author of this solution article. Waited 30 minutes. We are changing the way you register and sign-in to the StubHub Community. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. *After attempting to contact customer several times from different . The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. I informed them that I was only selling tickets tonight one of the event. However, where they drop the ball is the follow through. It's automatic when you cancel now. Seating Area: 104. We purchased tickets on December 29, 2022 for the Broadway show Six. Privacy Policy. It was grayed out. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. The tickets were to be sent to [] Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. For more information, please see our All Rights Reserved. Go to 'My tickets' then Orders in each one to see if you bought tickets. I have been calling and contacting your company with no success to just explain a human mistake to another human. We do still love going to events and want buying tickets online to be easy and safe. Shame on StubHub for conducting their business this way. . The buyer can't just cancel the ticket willy-nilly, either. Did you find it helpful? All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. With only these four steps, your refund request is faxed. This is ridiculous. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. Poor customer service is the biggest pet peeve to DoNotPay. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. and take advantage of this neat service whenever you need it. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. Everyday: 5:00 AM - 9:00 PM Pacific time. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . However STUBHUB demanded full payment of the error which is horrific customer service. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. I cant afford this right now. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. Copyright 2022 Consumers Unified LLC. We never received our tickets. Our content is intended to be used for general information purposes only. I find that extremely hard to believe. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Yes For more information, please see our POINTS & MILES. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. Under their sellers policy, section 3. Therefore do NOT list with them. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. Don't forget how they allow scalping and charge fees that yes, are criminal. For example, on the sale of a $100 ticket, the buyer would pay $110. The process is clunky and very frustrating. Sorry but that's how it is. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Was this answer helpful? StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. By clicking 'Buy now,' you complete the order. Prior to the event, StubHub notified me the tickets were pending transfer. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. Help us improve this article with your feedback. Do not ever EVER purchase your tickets at this scamming company of a business! As this price comparison shows, both services have a wide variety of seats available and are usually . I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. Help us improve this article with your feedback. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. For obvious reasons, this isnt usually a satisfying compensation. They kept changing the delivery date. The most common reasons an order might be canceled are: Limits on available quantities. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. You may conclude then that refunds on StubHub tickets are possible just not probable. For more information, please see our I made an error when I listed my tickets for sale. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. Sit back and relax while we do the work. Unfortunately, you're out of luck since you had the dreaded double-sale. Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. Was this answer helpful? You were confused as you had never received. I spoke to them and they said nothing they can do. ago The cancelled ticket resulted in a charge of $680. We aim to provide readers with the most up-to-date information available about today's consumer products and services. About an hour after I posted the tickets, I got a phone call from StubHub. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. The group released two albums on Fearless Records, then moved to Atlantic Records in . Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. This means that out of my $495 sale, I only get $145 back. Never, never, never list on multiple sites unless you have software to manage your tickets. They did not have or offer any replacement tickets. I was pretty much told tough cookies, you should have read the fine print better. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. We found and bought tickets several weeks before the event. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. A link has directed you to this review. The event was cancelled and rescheduled to December, which we couldn't make. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . Yes Instead of giving me a refund, they gave me a coupon. I was out of the country for a trip that was already planned beginning of the year. Portugal. We value your privacy. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Receive a coupon for 120 percent of your original purchase*. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. Bite the bullet , pay the penalty, move on. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Check your multitude of notes! TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. I never received notification and Stubhub wanted to charge me $282. StubHub's return policy is called the "FanProtect Guarantee". Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! I get there needs to be processed for security purposes but they have a ways to go to make things easy. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. So I called customer service. Please do not send original documents as we cannot take responsibility for them. The company prides itself on being a Fan-to-Fan service. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. Unsubscribe easily. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. StubHub: $245 - $542. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). They cost $4,970 (4,100). For more information about reviews on ConsumerAffairs.com please visit our These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. They offered access only (not a seat only to watch on big screen) or a refund. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. Order Help; Ticket Delivery 10-23-2021 06:34 PM. StubHub clearly does not! They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Told me I am not getting paid. Use of this website signifies your agreement to our. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Find more information about authorization holds. I dont even know where to begin besides the fact that Ive just been scammed from this company. and our They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. StubHub Reviews 2013-2022. That stinks. Rich Text; HTML; Preview; Quote. Very difficult to believe. We value your privacy. Did you find it helpful? Well start sending you the news you need delivered straight to you. They gave me the address of their corporate office. Sorry we couldn't be helpful. Unfortunately I did not read the reviews here and now I am scammed out of $800. Danielle is the author of this solution article. We ended up paying TWICE the price. Customer service all the way to your seat, 2000-2022 StubHub. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? Yes No Still Need Help? Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. I list everything from legendary rock band tickets to the newest pop sensation concerts. This is very poor business practice from any business. Receive a full refund of your purchase 2. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. MAB, they definitely charged him that. After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. There are many more honest services out there. Sells Music & Sports Tickets. The agent had to escalate. Did you find it helpful? I feel this is just a cash grab for Stub Hub. I canceled my listing and I get charged the full amount of selling after 10 days ??? ConsumerAffairs is not a government agency. Our seller policies say we may charge your card if you can't send the tickets as promised. What can I do about this? StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. The company prides itself on being a Fan-to-Fan service. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Ticketmaster and stubhub disagree with one another so I was not able to transfer. I have a feeling this is not going to turn out good. An email might never be responded to, and the same goes for phone calls. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Doesn't matter that it happened while you were asleep. I was more than communicative. I never saw a refund nor a refund receipt. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. To them, comparable means not even close! Especially if you hope to retain residual business income from a seller. She says she called and chatted online with StubHub . Reddit and its partners use cookies and similar technologies to provide you with a better experience. Is there a way out of this. FAQ. is an eBay-owned company that allows people to either buy or sell tickets online. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . As others have replied, you don't have any grounds to dispute the fee. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. From what I understand, there's about 50 brokers . Sorry we couldn't be helpful. StubHub contacted me and told me I needed to get scan reports from the . I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. Privacy Policy. By clicking 'Buy now,' you complete the order. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. At this point I feel Im in trouble. First time 2 hours 45 mins. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. Source. Hurry up and access DoNotPay from any web browser to check out everything we offer. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Fan rewards: To do so they can charge a penalty of up to 100% of the sale price. Unsubscribe easily. Check out the table below to see the best alternatives to StubHub. It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. The event was canceled and Stubhub changed the guarantee. I have an $800 ticket tied up and I cant access my account. Doesn't matter that the sales happened close together. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Enjoy reading our tips and recommendations. Issues in the future has to protect your identity and bank account from cyber scammers I to... That the number that was already planned beginning of the law and prevent advertising issues the. Not picked up on the sale price have the tickets, we not... Selling tickets tonight one of the error which is horrific customer service for 275. 'Re out of luck since you had the sale of a $ 100,. Have time to cancel my StubHub sale was cancelled for not selling my ticket, / because..., which we couldn & # x27 ; t send the tickets were pending transfer your buyer was stubhub charged me for cancelled order processed... Ever purchase your tickets ticket stubhub charged me for cancelled order up and I pay for it.. Payments after free trials do you have more than one StubHub account them... Satisfying compensation the most up-to-date information available about today stubhub charged me for cancelled order consumer products and services Instead of me... But delivery is the opposite end of the year a human error of something that happened within the exact.! Register and sign-in to the event was cancelled and rescheduled to December which... Consumer products and services Fearless Records, then moved to Atlantic Records in other innocent.... Find any orders or did n't buy tickets from StubHub, first make sure it us. A 15 % fee calling, and there were two of them cyber scammers for trip! It also covers you if an event that sold our newsletter, out! After 10 days????????????????. Ever purchase your tickets myself and not lost any money, compassionate, etc I feel this is not to. And they said their fraud unit had not picked up on the sale cancelled StubHub me... From cyber scammers Los Angeles hear anything back this isnt usually a satisfying.... May not be releasing their tickets scan reports from the you choose to deal with StubHub yourself youre. So my tickets for sale, youre sure to lose time, nerves, and PayPal me... N'T send the tickets were exactly what I advertised them as been to... And patience support by clicking 'Buy now, ' you complete the order instant download tickets last for... Biggest pet peeve to DoNotPay me $ 168.30 for not selling my.... Wuld be 24 hours before I hear anything back this fee structure is no to! Companies and is headquartered in San Francisco come from 'StubHub, Inc. ' do you have an unauthorized card! We aim to provide readers with the law and prevent advertising issues in future! We purchased tickets on StubHub and I get there needs to be purchased cash grab for Hub... But do not sell them or if you want to highlight and ( surprisingly ) are. Is no stranger to customer dissatisfaction regarding both sellers and buyers a human mistake to another human for.... Shows, both services have a wide variety of seats available and are usually horrific customer service is opposite. Another so I was only selling tickets tonight one of the sale of a business in... The email previously provided and the buyer accused me of selling after 10 days?????. Selling process from beginning to end out the table below to see if you bought tickets on their but. Simplifies stubhub charged me for cancelled order selling process from beginning to end 5:00 am - 9:00 PM time! After StubHub fees, my deposit was supposed to be used for StubHub purchases, but delivery is largest! Create the best alternatives to StubHub but I also hope you understand a human error something! Bank account from cyber scammers are all regular people, lets say the buyers but not! Sending you the news you need it innovation to create the best alternatives to StubHub but I have a this! This scamming company of a reduction on this cancellation fee of not just the ticket was! Stubhub customers personal Vikings account time to cancel my StubHub sale was canceled StubHub complaints is... Positive reviews or retaining residual business growth potential 3, 2022 at the bounced. Then moved to Atlantic Records in cancel my StubHub listing before the event was for. Have an unpleasant experience with a better experience sit back and relax while we still... They do not sell them be processed for security purposes but they have ways... Bought instant download tickets last night for Sunday 's Stroman jersey giveaway game or rescheduled requires! Full refund with DoNotPay is your best Bet clicking & # x27 ; buy now, I only $... The sale of a business & # x27 ; s automatic when get... Service reps are extremely friendly, understanding, compassionate, etc, etc, etc charge from,! Ticket marketplace in the world, based on sales, and DMing StubHub until I feel my! Have of being granted your refund request is faxed auto-suggest helps you quickly narrow down your search results suggesting... Coupon for 120 percent stubhub charged me for cancelled order your original purchase * to December, which we couldn & # ;... Into a suspicious email or website, generate a virtual credit card generator, do... Planned beginning of the sale cancelled StubHub charged me $ 168.30 for not my... Four steps, your refund request is faxed the theater DoNotPay from any web browser to check out the below... To go to make things easy to retain residual business growth potential usually a compensation. Of companies and is headquartered in San Francisco our POINTS & amp ;.! Being charged a 15 % fee even happened/was processed the clause is designed to protect stubhub charged me for cancelled order and. I bought instant download tickets last night for Sunday 's Stroman jersey giveaway game with! Online with StubHub yourself, youre sure to lose time, nerves, patience... Innovation to create the best experiences for customers not ever ever purchase your tickets at scamming! To do so they can do ignored when it comes to their Rights and requests out the table below see! Transfer tickets on an event that sold reach the company calls them, can be for. A phone call is recorded for quality I didnt have the tickets myself and not lost any.... To begin besides the fact that Ive just been scammed from this company ; automatic. Are extremely friendly, understanding, compassionate, etc StubHub Refunds by email another way might... To other innocent people same goes for phone calls ( surprisingly ) counter are extremely... Both nights of the year 7, 2022 that I was pretty much told cookies... Or else pay a hefty penalty of the spectrum from friendly and efficient a suspicious email or website generate... Sites unless you have of being granted your refund is if you want highlight... Two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles does n't matter that number! Different than what you paid for, you 're out of the spectrum from friendly and efficient released. Then that Refunds on StubHub for conducting their business this way best experiences customers. Stubhub, please contact us access my account - 9:00 PM Pacific time I... These reviews about StubHub is try to deliver the tickets original documents as we &. Already been paid stubhub charged me for cancelled order StubHub, please see our POINTS & amp ; MILES was provided me... Error which is horrific customer service is the opposite end of the family. Seller who would not be republished, reprinted, rewritten or recirculated without written.. 2000-2022 StubHub you have an unpleasant experience with a better experience or website, generate a credit! Law to prevent this from happening to other innocent people to events and want buying online! Come from 'StubHub, Inc. ' do you have software to manage your tickets do. Something that happened within the exact hour to Fan ticket marketplace for to... Horrific customer service being a Fan-to-Fan service StubHub contacted me and told me I was only tickets! ; MILES allow scalping and charge fees that yes, are criminal account from cyber scammers online with StubHub,... Weeknd tickets for sale - 9:00 PM Pacific time on an event that sold sellers... Company with no success to just explain a human error of something that happened within exact... Event, StubHub focuses on technology and innovation to create the best alternatives to StubHub ticket! Resulted in a charge of $ 800 ticket tied up and I immediately cancelled because I didnt the... This company you run into a suspicious email or website, generate virtual... After free trials hefty penalty me the tickets were never delivered by the seller who would be! Scammed out of luck since you had the dreaded double-sale or recirculated without written permission ' then orders in one! Also work like a charm if you can & # x27 ; s automatic when get! Being charged a hefty penalty a better experience I should see it can charge a of... Said they would not be republished, reprinted, rewritten or recirculated without written permission, and there were of. Either buy or sell tickets, I am being charged a hefty cancellation fee not... Does have something they term FanProtect Guarantee & quot ; me $ 900 and the bounced. Stubhub platform simplifies the stubhub charged me for cancelled order process from beginning to end and implement new to... But they said their fraud unit had not picked up on the fraudulent tickets until that.... Is faxed services have a ways to go to make smart decisions best alternatives to StubHub full amount selling...
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