Improper, illegal or unauthorized use of your SafeLink Phone may result in immediate termination of your Service, without notice, together with further legal action against you. THIS AGREEMENT TO ARBITRATE CONTINUES TO APPLY EVEN AFTER YOU HAVE STOPPED RECEIVING SERVICE FROM US. While you are enrolled in the SafeLink Program, you will receive a free monthly allotment of airtime minutes, as approved in your state. IN THE EVENT OF LITIGATION, THIS PARAGRAPH MAY BE FILED TO SHOW A WRITTEN CONSENT TO A TRIAL BY THE COURT. SafeLink is funded by the Universal Service Fund Lifeline (Lifeline) program and administered by the Universal Service Administrative Company. Except I was eligible for 2 months prior. SafeLink ILD Service is not intended for intrastate dialing in the US, to place calls to area codes 500, 700, 800, 888, 877, 866, 855, 900, 976, 411 or 555, nor to place certain toll-free, operator-assisted, third-party billed, directory assistance or collect calls. SafeLink Unlimited Service Plan Cards for Plans Including Data:SafeLink Unlimited Plan Cards are available online at SafeLink.com. SafeLink will determine at its sole discretion whether or not an applicant meets the eligibility requirements to participate in the SafeLink Program. Understand they may be required to recertify their continued eligibility at any time, and that failure to recertify will result in the loss of their benefits. For more information on this process, visit theEligibility Decision Processpage. SafeLink customers have access to 911. Although we recommend that you use your wireless service as your primary method of contacting 911, you may be able to use Wi-Fi Calling for dialing 911 if your Phone is equipped with this feature and you have access to the internet through your Phone's W-Fi connection. If you were verified through the National Verifier more than 90 days ago, you may need to reapply. Free or Discounted Phone** or SIM Card Operator services will be provided through TracFones underlying providers. For Apple devices activated with new SafeLink service on the SafeLink network on or after November 23, 2021, the device will be automatically unlocked sixty (60) days after activation in the absence of an indication of fraud. Use Customers own Phone SafeLink is not responsible for any third party content, advertisements, or websites you may access using their phone. After the 30-day clock stops, a consumer may then submit another enrollment request for the California Lifeline discounts for cell phone service, as applicable. Hearing, Visual or Speech Impaired Accommodations. Call (855) 359-4299, enter in the application ID number included in your letter, and follow the prompts. SafeLink will make every effort to assist such customer in obtaining a handset that is in compliance with all applicable laws, rules, and regulations. Only subscribers who actively use their Lifeline service are eligible to continue receiving benefits. Each Airtime Card includes a set number of minutes, data and service days that begin to run from the date you add the airtime to your SafeLink Phone. PO Box 7081 London, KY 40742 Call This option is only available if you DO NOT have to provide proof documentation. TracFone Lifeline Customers will have access to operator services commensurate with those provided to its retail customers. SafeLink will provide 30-day notice to California Lifeline participants before the service provider withdraws from offering California Lifeline services. AUTHORIZING US TO DISCUSS YOUR ACCOUNT INFORMATION WITH THIS ATTORNEY OR OTHER PERSON. 30-Day Waiting Period for an Enrollment Request for the California Lifeline Discounts for Phone Service: When a consumer submits an enrollment request to receive the California Lifeline discounts for cell phone service the consumer has to wait up to thirty (30) days to submit another enrollment request. WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICE OR YOUR DEVICE. I am now going to try and start calling the National Verifier.The National Verifier is a system designed to get potential . The Affordable Connectivity Program is limited to one monthly service discount and one device discount per household. The free monthly minutes provided due to your enrollment in the SafeLink Program, or any Bonus or Promotional Minutes, WILL NOT DOUBLE. You may not notice any reduction in speed if they are de-prioritized. Upon its conclusion, your service, if you choose to continue it, will be subject to SafeLink's regular rates, terms, and conditions. Please call us first! Downloadable Third Party Web Content and Apps:You may download free or purchased web content and apps from third parties that are unrelated to SafeLink. SafeLinks limit of liability under this limited warranty is the actual cash value of the Product at the time the Purchaser returns the Product to SafeLink for repair, determined by the price paid by the Purchaser for the Product less a reasonable amount for usage. Your acceptance of the Terms and Conditions in this Agreement occurs when you do the earliest of any of the following actions (i) receive notice or a copy of the SafeLink Terms and Conditions; (ii) give SafeLink a written or electronic signature, or tell SafeLink orally that You accept; (iii) use a SafeLink Product (Product) or SafeLink Service (Service); (iv) enroll in the SafeLink Program (SafeLink Program); (v) activate or continue Service; (vi) register Your Account with SafeLink; (vii) use Your Service after Your Service is activated; (viii) make any addition or change to Your Service; or (ix) pay for Your Service or any Product. Puerto Rico Customers: Customers in Puerto Rico will receive an additional 150 airtime minutes each month, through support provided by the commonwealths universal service program. If you are activating SafeLink Service with BYOP, you are responsible for ensuring that the Phone does not interfere with SafeLink Service and complies with all applicable laws, rules and regulations. The three (3) month carry over is effective from the date of redemption of the last Airtime Card redeemed to your Phone. How To Set Up Your National Verifier (NV) Account. If you do not give us your Primary Address, we will block your ability to use Wi-Fi calling. In addition, Customers enrolled in Lifeline plans which provide a finite amount of minutes will be allowed to purchase additional airtime at rates not to exceed $0.10 per minute. You will be advised of any Content Charges prior to finalizing any content you purchase. However, it is impossible to proof all content, titles and news articles for appropriate content. All other trademarks, service marks, and trade names referenced in this site are the property of their respective owners. Except where we've agreed otherwise elsewhere in this agreement, this agreement and any disputes covered by it are governed by federal law and the laws of the state encompassing the area code of your wireless phone number when you accepted this agreement, without regard to the conflicts of laws and rules of that state. WE'LL ALSO PAY ANY ADMINISTRATIVE AND ARBITRATOR FEES CHARGED BY THE ARBITRATION TRIBUNAL. ** Eligible Customers will receive a new Phone at no charge at the time that an eligible Customer first establishes a SafeLink Lifeline plan. The National Verifier will first try to confirm your eligibility automatically. After you qualify, choose a phone or internet company near you that offers the Lifeline benefit and sign up for service . Customers who would like to check if they are eligible or submit an unlocking request can do so online at https://www.tfwunlockpolicy.com/wps/portal/home/ or by calling 1-888-442-5102. Affordable Connectivity Program (ACP). (7) AN ARBITRATION AWARD AND ANY JUDGMENT CONFIRMING IT APPLY ONLY TO THAT SPECIFIC CASE; IT CAN'T BE USED IN ANY OTHER CASE EXCEPT TO ENFORCE THE AWARD ITSELF. For information on which launch each state and territory is in, visit theNational Verifier Launchespage. If Data Services are modified, interrupted, discontinued or cancelled, SafeLink will not issue any refunds or reimburse you for any unused Services. If your problem cannot be resolved over the phone, our SafeLink technicians will provide you with a Ticket Number, which you will use to send your phone and/or accessories to the designated SafeLink Service Center for repair or replacement, at our discretion. Learn more about upgrades and find your device now. Once you complete the process on our site, we will: Redirect you to the National Verifier page where you will need to confirm your personal information and: Accept Lifeline disclosures and e-sign. Make copies or take pictures of your documents using a scanner, copy machine, camera, or smartphone. Wi-Fi Calling enhances your coverage in buildings and other locations. Information related to fraudulent transactions, including, but not limited to, IP addresses, detailed call records, transaction data and email addresses is collected and may be provided to appropriate law enforcement officials to assist in the prosecution of any persons attempting to commit fraud in connection with their purchases and other transactions on the SafeLink website. You will find coverage maps on our website at tracfone.com. We reserve the right to, without notice, limit, suspend or end your service for any other operational or governmental reason. (b) The device must be in working condition. SafeLink reserves the right to change or modify any of these Terms and Conditions at any time. Any changes or modifications to these Terms and Conditions are effective and will be binding upon you when posted on our website at safelink.com. Click here to complete your application with the National Verifier. You must pay for the cost to ship the phone back to us and include a copy of your receipt. SafeLink reserves the right to cancel the enrollment of any Customer and/or permanently deactivate any Customers SafeLink Phone for fraud, misrepresentation or other misconduct as determined solely by SafeLink. For Customers with Apple devices: SafeLink will automatically unlock the device when it becomes eligible for unlocking. The program will terminate when appropriated funds are depleted. SafeLink Service can only be activated where SafeLink Service is offered and supported by SafeLink, and is provided at SafeLinks discretion. Consumers may also apply to the Lifeline program on their own through the NV consumer portal, or by mail. Airtime minutes are not deducted for calls to 911 and/or Enhanced 911 (E911), and all Phones will be able to call 911 and/or E911 even if they have no airtime remaining. Airtime minutes are deducted for all incoming and outgoing calls, including incoming call waiting calls, simultaneous calls, calls to toll free numbers including Customer Care, 411 and to access your voicemail. Since 2008, SafeLink has helped keep millions of individuals connected through our free wireless program. EXCEPT FOR SMALL CLAIMS COURT CASES OR AS SPECIFICALLY NOTED BELOW, ANY DISPUTE THAT IN ANY WAY RELATES TO OR ARISES OUT OF THIS AGREEMENT, INCLUDING THE VALIDITY, ENFORCEABILITY, OR SCOPE OF ANY PORTION OF THIS AGREEMENT (INCLUDING THE AGREEMENT TO ARBITRATE) EXCEPT AS NOTED BELOW, OR FROM ANY EQUIPMENT, PRODUCTS AND SERVICES YOU RECEIVE FROM US, OR FROM ANY ADVERTISING FOR ANY SUCH PRODUCTS OR SERVICES, OR FROM OUR EFFORTS TO COLLECT AMOUNTS YOU MAY OWE US FOR SUCH PRODUCTS OR SERVICES, INCLUDING ANY DISPUTES YOU HAVE WITH OUR EMPLOYEES OR AGENTS, WILL BE RESOLVED BY ONE OR MORE NEUTRAL ARBITRATORS BEFORE THE AMERICAN ARBITRATION ASSOCIATION ("AAA") AS EXPLAINED BELOW IN PARAGRAPH 2. ANY QUESTION REGARDING THE ENFORCEABILITY UNDER APPLICABLE LAW OR INTERPRETATION OF THIS PARAGRAPH SHALL BE DECIDED BY A COURT AND NOT THE ARBITRATOR. If you reach thirty (30) days without any Usage, you will be notified that failure to use your Phone within fifteen (15) days will result in termination of your Lifeline benefits. f. The Product is outside of the limited warranty period. If a consumer is not found in an automated database, they will need to provide documentation for manual review. All SafeLink Customers will have access to 911 and/or E911 emergency calling services in compliance with federal and state requirements. Except as expressly provided in section I, in the event any provision contained in this Agreement is deemed unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. Store Purchases.If you purchase a SafeLink Phone from a retailer or wireless dealer (and not from SafeLink directly either by phone or online), your Phone purchase is subject to that retailer's return policy. Any text message you send to a "short code" will in all likelihood not go through. The number assigned to your SafeLink Phone at the time of activation will not be changed, unless required by a Carrier or if it is otherwise lost, following deactivation. Consumers in California, Oregon and Texas benefit from state database connections available in their respective states. To check the status of your free government phone service application, enter the information below to see if: Your application was mailed. A consumer CANNOT have multiple enrollment requests for the California Lifeline discounts for cell phone service going at the same time. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price. Comcast email said there are three instances why my EBB application was not approved: 1. Note that certain customers who enrolled prior to December 1, 2019, and received more than 350 minutes per month, may have their additional voice minutes grandfathered in. If anything is missing or device is not in like-new condition, your shipment may not be accepted. The phone must not have any liquid or physical damage. 6. Plan changes before the 25thday of the month will take effect the following month. You may use your monthly allotment of airtime minutes to place or receive calls and to access the Internet (with certain Phone models). 7. 2022 TRACFONE. If an eligible Customer discontinues their SafeLink Lifeline plan, Customer will only be eligible to receive a new Phone at no charge if Customer re-establishes a SafeLink Lifeline plan after ninety (90) days from the date Customer last discontinued use of their SafeLink plan. To preserve your high speed data, you can sign into Wi-Fi whenever possible including at home, in the office, or free public locations such as coffee shops, restaurants, grocery stores, and universities but recognize that public Wi-Fi locations may not be secure. 3 USAC | Guide to Changing an Address in the National Verifier. Only eligible consumers may enroll in Lifeline. Terms of Limited Warranty. Online Purchases from SafeLink.If you purchased your SafeLink Phone from our official website, you have thirty (30) days from the date your Phone was delivered to you to return it to us for either an exchange or a refund. Using your Wi-Fi Calling feature may provide you with access to an unsecured Wi-Fi network which could impact your data security. In addition to Data Usage which counts against your data balance, there will be additional charges each time you purchase content to download online ("Content Charge") unless the content being download is free. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN, TO THE EXTENT ALLOWED BY LAW, THE AGGREGATE LIABILITY OF TRACFONE UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100), AND SUCH LANGUAGE SHALL BE EXCLUDED TO THE EXTENT OF SUCH INVALIDITY OR UNENFORCEABILITY; ALL OTHER TERMS IN THIS AGREEMENT SHALL REMAIN IN FULL FORCE AND EFFECT. Service begins on the day you add the Services to your SafeLink phone. While participating in the SafeLink Program, a Customer shall not be permitted to sell, rent, give away, or in any way allow another person to use their SafeLink phone (Phone) or SafeLink Service. Wi-Fi Calling may be available only on phones that are Wi-Fi Calling capable and that have a Wi-Fi Calling enabled SIM card (depending on the Carrier). Upon request from SafeLink, the Purchaser must prove the date of the original purchase of the Product by a dated bill of sale or dated itemized receipt. Refilling your Service:Customers SafeLink Unlimited will only operate when your Service is active and you have a positive Service balance in your account. When your SafeLink Phone is roaming, an indicator light on your Phone may display the word "Roam", or "RM", while the Phone is not in use. 17. THE NOTICE REQUIREMENT IS DESIGNED TO ALLOW SAFELINK TO MAKE A FAIR, FACT-BASED OFFER OF SETTLEMENT IF IT CHOOSES TO DO SO. 22. The duration of your data connection and the related Data Usage are not determined from the exact moment you press a button on your SafeLink phone. Your approval letter has been sent. Examples of some unauthorized uses include, but are not limited to, the following: (i) continuous uninterrupted voice calls or otherwise using your voice service to provide monitoring services, data transmission, transmission of broadcasts, transmission of recorded material, interconnection to other networks, telemarketing activity, autodialed calls, or robocalls; (ii) automated text or picture messaging to another mobile device or e-mail address including, without limitation, generating spam or unsolicited commercial or bulk texts or emails (or activities that facilitate the dissemination of such texts or emails); (iii) uninterrupted and continuous web browsing, uploading, downloading, or streaming of audio or video; (iv) server devices or host computer applications, including, but not limited to, web camera posts or broadcasts, automatic data feeds, automated machine-to-machine connections or peer-to-peer (P2P) file sharing; (v) as a substitute or backup for private lines or dedicated data connections; (vi) use of your smartphone or your mobile hotspot to resell internet connectivity, or to provide internet connectivity for the primary purpose of crypto-mining or adding, securing, or verifying transactions to a blockchain or any blockchain-based cryptocurrencies; (vii) any use of smartphone data meant to be used exclusively on the smartphone device to provide connectivity, directly or indirectly, to other devices, including but not limited to, routers, jetpacks, modems, Smart TVs, computers, tablets or servers and/or serving as a replacement for your home internet service. Data is charged based on actual usage. Colorado, Mississippi, New Mexico and Utah will be the first states to use the National Verifier. Data Cards are available online and at retail locations. SafeLinks $10 Global Calling Card expires 180 days after last use, or thirty (30) days after your SafeLink Service is suspended. You may obtain warranty service directly from SafeLink. SafeLink is not responsible for any losses resulting from the destruction of documents sent to SafeLink. Data Services for Unlimited Plans. The limited warranty does not cover loss of personal information, passwords, contacts, music, ringtones, pictures, videos, applications or other content, memory cards, software, defects in appearance, cosmetic, decorative or structural items, including framing, and any non-operative parts. If the National Verifier cannot verify a subscriber's eligibility through the database checks, service providers will be required to submit any available documentation they have on file for failed subscribers. The limited warranty for any applicable Product begins on the date of your purchase and is only applicable for defects in material and workmanship that result in Product failure during normal usage. You agree not to hold SafeLink liable for any offensive or objectionable content. IT IS A VIOLATION OF FEDERAL AND STATE LAW TO SELL OR GIVE AWAY (1) A SAFELINK PHONE (OR A SAFELINK SIM CARD) OR (2) SAFELINK SERVICE PROVIDED TO THE CUSTOMER. FOR MORE INFORMATION SEE SECTION I BELOW. Content Charges vary depending on the type of content you purchase and download. Limitations of Service and Use of Equipment. 3. It determines whether consumers are eligible for Lifeline. If you are using Wi-Fi, data will not be deducted from your data balance for the download. THE SUFFICIENCY OF THIS NOTICE IS AN ISSUE TO BE DECIDED BY A COURT PRIOR TO THE FILING OF ANY DEMAND FOR ARBITRATION. NOTICE TO SAFELINK SHOULD BE SENT TO: TracFone Wireless, Inc., Attn: Legal Department-Consumer Claims, 9700 NW 112 Avenue, Miami, Florida 33178. It will not allow you to place calls to all destinations or to all countries. You should not send original documents to SafeLink. When purchasing Double Minutes, all SafeLink customers automatically receive Double Minute benefits on any purchases of additional airtime. 2. Further, we may remotely change your Phones software, applications, or programming, without notice. THIS PROCESS MAY CONTINUE UNTIL THE PARTIES ARE ABLE TO RESOLVE ALL OF THE CLAIMS, EITHER THROUGH SETTLEMENT OR ARBITRATION. ADDITIONAL CASES INVOLVING SIMILAR CLAIMS BROUGHT BY THE SAME OR COORDINATED COUNSEL SHALL NOT BE FILED IN ARBITRATION UNTIL THE FIRST TEN HAVE BEEN RESOLVED. SAFELINK WIRELESS TERMS AND CONDITIONS OF SERVICE, AGREEMENT TO ARBITRATE DISPUTES, AND EXPRESS WRITTEN CONSENT TO RECEIVE COMMUNICATIONS FROM SAFELINK, II. However, some SafeLink features are only available on SafeLink Phones and will not be available with BYOP. For examples of accepted documentation, visit the Resolve Application Errors page.. These remedies are the Purchasers exclusive remedies for breach of warranty. To determine if your destination of choice is available, please check our website at safelink.com. Contact one of our agents at 1-800- SafeLink (723-3546) and make sure the address we have is correct, all packets will be mailed to the address in file. Unlimited Talk and Text Plan and 6GB of High Speed Data**, Unlimited Nationwide Anytime Minutes You may add or refill your ILD Service balance in $10 increments by purchasing a $10 Global Calling Card from SafeLink directly by calling Customer Care or visiting our website. Kentucky Customers: Customers in Kentucky will receive unlimited voice service, through support provided by the state universal service fund. The service upload/download speeds and data caps vary based on the available ACP qualifying plan; please visit www.SafeLink.com for a list of available plans and connected devices which you may purchase. At any time, SafeLink reserves the right to substitute and/or replace any SafeLink equipment (including Phones) with other SafeLink equipment including Phones of comparable quality. SafeLink does not allow international text messages. It will be used each year when you complete Annual Certification. 12. You may be required to provide copies of documents proving your eligibility to participate in Lifeline. Follow the voice prompts until you are connected to a live customer service agent. There is no additional charge for nationwide long distance. And at retail locations to complete your application was not approved: 1 and Utah be! 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